Refund & Return Policy – Heal-supps

At Heal-supps, we are dedicated to providing supplements that support your health and help you overcome the challenges of (insert your main health problem Heal-supps is solving, e.g., "low energy, poor recovery, and lack of focus"). We believe in the effectiveness of our products and encourage you to use them consistently for at least 14 days before considering a return. If you are not satisfied after 14 days of use and within our 60-day money-back guarantee, you may request a refund by contacting us at help@heal-supss.com.

Cancellation Policy

Any changes or cancellations to an order must be requested within 24 hours of placing the order. Once your order has entered the processing phase, we may not be able to accommodate your request. Orders canceled within 24 hours will be refunded within 7 business days. Orders past the 24-hour window cannot be guaranteed for cancellation.

60-Day Money Back Guarantee

We are confident that Heal-supps products deliver results. That’s why we offer a 60-day money-back guarantee. Please try the product for at least 14 days to experience the benefits. If you’re still not satisfied, you may return your items anytime after 14 days, but within 60 days of the purchase date. Shipping fees (if applicable) are non-refundable. To initiate a return, please contact our support team at help@heal-supss.com. Provide your Order Number or the Name and E-mail Address used to place the order to help us process your request faster.

Damaged Items

We package our products carefully to prevent damage in transit. An item is considered “damaged” if it is defective or arrives physically broken. Minor damage to external packaging (such as dented boxes) where the product itself is intact is not considered damage. If your item arrives damaged, notify us within 72 hours of delivery by emailing help@heal-supss.com with a clear photo of the damage. If eligible, we will provide a free replacement. We do not refund, replace, or accept returns for items damaged by normal use, wear and tear, or misuse.

Shipping & Delivery

While we aim to deliver your order promptly, Heal-supps cannot be held responsible for delays outside of our control, including those caused by couriers, customs, or unforeseen issues during shipping. If delivery issues arise, please contact the courier directly. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer’s responsibility to enter the correct shipping address at checkout. If you notify us within 24 hours, we can update your address. If we are not informed within this timeframe, you will not be eligible for a resend or a refund.

Policy Updates

Heal-supps reserves the right to update this Refund & Return Policy at any time. Customers are responsible for reviewing the most recent version before purchasing. By completing a purchase and using Heal-supps products, you acknowledge and agree to this policy.